Policies & Waivers
Payments
Payment is due in full before the first lesson. A $50 retainer is required at the time of booking to reserve your lesson time. This retainer is non-refundable and will be applied toward your total balance.
Cancellations
Life happens. If you need to cancel or reschedule, please give at least 24 hours’ notice. Cancellations made within 24 hours will not be refunded or eligible for rescheduling.
Weather
If lightning, thunder, or unsafe weather pops up, we’ll pause or reschedule your lesson for everyone's safety. Weather-related cancellations will be rescheduled within the 4-week period whenever possible. If a lesson cannot be rescheduled due to ongoing weather conditions, that single lesson will be refunded. Refunds for weather-related cancellations are limited to one per session.
Water Temperature Policy
Mako Swim follows industry‑recommended water temperatures for young swimmers.
For your child’s safety, comfort, and ability to focus, the pool must be at least 85°F at lesson time. This ensures a positive and productive learning experience. If the water is below this temperature, one lesson may be rescheduled at no additional cost. Any additional lessons missed will be charged as scheduled.
Why This Matters
Young swimmers lose heat quickly, and cooler water can lead to tense muscles, shallow breathing, and reduced confidence. Warm water helps children stay relaxed and engaged, supporting safer lessons and faster progress.
Keeping Your Pool Warm for Lessons
Maintaining the right water temperature helps your child stay comfortable, confident, and ready to learn. These simple steps make it much easier to keep your pool at 85°F or warmer for lesson time.
Turn the heater on early
Most home pools need several hours to warm up, especially after cooler nights. Turning the heater on the night before ensures the pool is ready when your lesson begins.
Use a solar cover when the pool isn’t in use
A solar cover traps heat, reduces evaporation, and helps the heater work more efficiently. Even in warm weather, it prevents overnight heat loss.
Check the temperature 1–2 hours before your lesson
A quick temperature check gives you time to adjust the heater if needed and avoids last‑minute surprises.
Run the pump while heating
Circulating the water helps the heater warm the pool evenly and more quickly.
Keep the pool covered until your instructor arrives
Wind and evaporation can cool the water faster than expected. Keeping the cover on preserves heat right up until lesson time.
Avoid adding cold hose water before lessons
Topping off the pool with cold water can drop the temperature several degrees. If you need to add water, do it the day before.
Fully Insured for Your Peace of Mind
Your child’s safety is my highest priority. Mako Swim carries full liability and professional liability insurance designed specifically for mobile swim instruction. This means you’re protected, I’m protected, and every lesson is backed by professional‑grade coverage. Certificates of insurance are available anytime.
Waiver
Please click the button below to sign the waiver. If you're participating in the Parent & Child Lessons please complete a waiver for yourself and the child.